Eventra Voice Recording Solution

Empathy Eventra™
Recording Solutions for all Environments
Eventra is an innovative voice recorder and event capture system. It is designed to capture both current and emerging forms of communications media as well as cater for the growth in changing user requirements. It can be deployed as easily in a traditional telephony environment as well as a hybrid or IP telephony communications infrastructure. Today it offers a complete multi-media recording and event capture solution for agent performance analysis, assurance, business optimisation and compliance.

Eventra-IP™
Recording Solutions for IP & Hybrid Environments

The face of communications is changing. Existing communication infrastructures are being reviewed, new businesses are opting for the latest technology and the cost of investment in emerging technology is decreasing, making the implementation of IP-based technology and solutions an attractive business proposition.

With Eventra-IP customers can take advantage of the full benefits of Eventra, previously only available across traditional telephone lines on new and emerging communication infrastructures.

Enterprise Architecture
Eventra is a true enterprise system, engineered to integrate seamlessly into your existing communication environment. The use of industry standard technology, including Microsoft Windows™ based servers and recorders, provides a homogeneous environment for ease of management, maintenance and future up-grade.

Java clients provide unprecedented application portability and operating system independence. Eventra also operates as an integral part of the business environment. Its incorporation of business rules allows you to tailor the application to fit your corporate and communication strategies precisely. For the first time, the use of recording, archiving and user policies puts you in control.

Flexible Recording Options
Call recordings and captured data can be managed and deployed to maximum effect, generating demonstrable benefits for your business. Eventra provides a snapshot of what occurs in a business environment at any given moment in time, be it on the telephone, at a PC screen, via the web, across the internal infrastructure, over an IP communications network or through another communications medium. Investing in capturing that one moment in time makes sound business sense, resulting in measurable benefits such as a rapid return on investment, increased cost savings, calculated long-term business decisions and ultimately strong business growth through greater profit.

Recording Solutions for all Environments
Eventra has been designed to reflect businesses' drive towards establishing cohesive operating environments using open systems that communicate and interact with ease. Complying with open systems standards, this powerful applications suite ensures a flexible fit with your communications infrastructure and long-term investment.