Building and Civil Engineering   
B&CE was founded in 1942 to provide a central point for administering holiday pay to employees working in building and construction. Today its portfolio has grown to encompass related financial services such as death in service benefits, accident cover and retirement provision. It is the UK's largest provider of stakeholder pensions, boasting a membership greater than 190,000. The successful expansion of its financial services product offerings and the tightening of industry regulations has meant that B&CE is required to record increasing numbers of telephone calls to comply with industry guidelines. At the same time B&CE has also recognised the need for employee quality monitoring to ensure best service to its customers. 

MotorCycle Direct   
MotorCycle Direct, a leading insurance provider for the UK motorcycle insurance market, puts customer service excellence at the top of its requirement list for a successful business. Empathy's Eventra recording solution was chosen to underpin and strengthen this success and strategy.

Heath Lambert Group, Ltd.
Heath Lambert Group, Ltd., an insurance broker, provides risk advice, insurance and reinsurance brokerage, and employee benefits consulting services. It offers captive management, claims management, benefits auditing, trustee knowledge, actuarial, personal lines, political risks, professional indemnity, property and casualty, reinsurance, risk management, and surety services. The company serves aerospace, financing, leasing, manufacturers, reinsurance, consulting and engineering, construction, entertainment, environmental solutions, infrastructure projects, marine, mining, police and fire services, professional practices, property ownership and management, public sector, small and medium enterprises, sport, trade associations, and transportation markets. It has locations in the United Kingdom, China, Taiwan, Cuba, France, Germany, Greece, Malta, and Spain. The company was founded in 1999 and is based in London.