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General Overview
Empathy Productivity Solutions for
Contact Centers – provides a portfolio of solutions designed
to help organizations to become more proactive and effective
in their customer interactions. Empathy Solutions will
increase: insight, understanding and control, thus allowing you
to increase profitability and Customer loyalty
Empathy Systems Solutions are
independent of any CRM, telephony, ACD or VoIP vendor, we
offer a set of tool’s which can integrate to all standards in
the market. By offering real-time insight, management and
control, WE set you in control of the Contact Center.
Solutions for the Successful Contact
Centre
| Despite
the amount of money and sophistication of technology
that’s been thrown at contact centres over the past
decade, improvements have been hard to come by.
Anyone who has had to deal with large utilities,
banks and phone companies will take little
persuading on that point. One of the biggest failing
of the traditional approaches to quality improvement
have been the mono-dimensional views of quality,
viewed through the eyes of the agent or the customer.
Within Eventra we believe
that the ability to solve your most costly business
problems, comes from listening to the voices of your
customer, your workforce and your business.
Subsequent analysis provides a basis for
understanding, and applying your understanding to
implement a fully Integrated Continual Quality
Improvement strategy (ICIS) provides a mechanism for
successful, sustainable and robust quality
improvement. |
The Empathy solutions are:
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Recording and
Screen Data Capture.
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Screen Data Capture
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Quality Management
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